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Textbooks.com Customer FAQ

Top Answers & How-to Guides

How do I Contact Textbooks.com Customer Service?

The question we are asked most often is about how to talk to Textbooks.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Textbooks.com Customer Questions

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Order Tracking

How can I track my order?

Customers can track their order from Textbooks.com by logging into their account and checking the order history section for...
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What is Textbooks.com's return policy?

Textbooks.com allows returns within thirty days of receiving items, provided they are in original condition. Opened new books...
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Buying and Selling

Can I sell my used textbooks on Textbooks.com?

Textbooks.com focuses on buying and selling textbooks but does not enable users to sell their used books directly. Those...
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What payment methods are accepted on Textbooks.com?

Textbooks.com offers multiple payment options, including major credit cards like Visa and MasterCard, PayPal, and gift cards....
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Are there any discounts available for bulk purchases?

Textbooks.com generally provides discounts for bulk purchases, which can vary by textbook type, quantity, and current...
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Are textbook editions specified on the website?

Textbooks.com usually displays specific edition details for textbooks, indicating new or previous editions and digital formats....
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Can I purchase eTextbooks on Textbooks.com?

Textbooks.com does offer a variety of eTextbooks for purchase, providing a convenient and often less expensive alternative to...
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Can I see the condition of used textbooks before purchasing?

Textbooks.com offers detailed descriptions for used textbooks, including condition ratings like "Like New" and "Acceptable,"...
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Rentals

Can I rent textbooks on Textbooks.com?

Textbooks.com offers textbook rentals, allowing students to access materials at lower costs without purchasing. Rental periods...
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How do I return a rented textbook?

Returning a rented textbook to Textbooks.com is simple. Review their return policy online for specifics on rental duration and...
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What happens if I lose a rented textbook?

If a rented textbook is lost, the customer is typically charged a replacement fee, often the full retail price. To avoid...
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What is the process for renting textbooks?

Renting textbooks from Textbooks.com involves searching for the desired books on their site, selecting the rental option, and...
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Is there an option for digital rentals?

Textbooks.com provides an option for digital rentals, enabling students to rent e-books for a limited time. This method is...
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Shipping and International

Does Textbooks.com offer international shipping?

Textbooks.com does provide international shipping options for customers outside the United States, but policies and methods may...
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What is the difference between a new and used textbook?

The main distinction between new and used textbooks is their condition and cost. New textbooks are unused and updated with the...
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We look to the Textbooks.com issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Textbooks.com issues reported to GetHuman
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