What is the policy for disconnecting gas service?

Terasen Gas has specific policies in place for disconnecting gas service, which are designed to ensure safety and compliance with regulations. The general process usually involves several steps to provide clear communication and fairness to its customers. Firstly, customers typically need to request a disconnection of service, which can often be done through their official website or by consulting their customer service. The company usually requires customers to provide some identification and account details to process the request. When a disconnection is scheduled, Terasen Gas aims to inform customers well in advance. Notification may occur through various means, such as letters, emails, or direct communications, depending on the circumstances leading to the disconnection. It is important for customers to be aware that disconnecting service may involve fees, which can vary based on the customer’s account status and the type of service provided. In instances of non-payment or safety concerns, services may be disconnected without prior notice, as this is necessary to ensure the safety of both the customer and the community. Upon disconnection, customers often receive guidance on the reconnection process, which typically requires settling any outstanding balances and possibly additional fees. For the most accurate and up-to-date information, including specific policies and procedures, individuals are encouraged to visit Terasen Gas's official website or to look for guidelines within their customer service resources.