The question we are asked most often is about how to talk to Temu customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
There is a link to the most up-to-date contact information right here on this page that you are viewing.
Asked Feb 4, 2026 1:33 AM
I have the wrong street number on my account. The courier told me to call temu andask them to call them to change number
You can update your street number directly in your Temu account settings. Look for the option to edit your shipping address. If you are unable to do it yourself, there is a link to the most up-to-date contact information right here on this page for assistance.
Asked Feb 4, 2026 12:45 AM
How do I return an item I did not order?
If you received an item you did not order, you can initiate a return through your account on the Temu website or app. Look for the 'Orders' section, find the item, and select the option to return it. Follow the prompts to complete the return process. Be sure to check the return policy for any specific guidelines related to incorrect items.
Asked Feb 3, 2026 1:17 AM
How to locate my list of current orders
To locate your list of current orders, log into your Temu account and navigate to the "Orders" section. Here, you can view all your active and past orders, including their statuses and details.
Asked Jan 15, 2026 12:08 AM
When will I get my refund for 223.99 which was done on Jan.3 my bank doesn’t show that you refunded me yet. When can i expect to get it.
Refunds typically take 3-5 business days to process, depending on your bank. If you initiated the refund on January 3rd, please allow some time for the transaction to reflect in your bank account. If it’s been longer than that, we recommend checking with your bank for more details.