The question we are asked most often is about how to talk to Temu customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
To find your account details, log in to your Temu account. Once logged in, navigate to your profile or account settings where you can view and update your information, such as your email, password, and shipping address.
Asked Mar 13, 2026 3:50 PM
What do do when I want to return a product? in the original box with all the original stickers on it when I received it?
To return a product to Temu, ensure the item is in its original condition, including packaging and stickers. Follow the return instructions provided with your order, which typically involve initiating a return through your account. You may need to print a return label and package the item securely. Once returned, after the item is received and inspected, a refund will be processed according to the return policy.
Asked Mar 8, 2026 2:29 AM
How do I return product I changed my mind about?
To return a product due to a change of mind, you typically need to initiate the return process within the specified return window. Ensure the item is unused and in its original packaging. Follow the return instructions provided in your order details or on your Temu account. After the return is processed, you will receive a refund according to the return policy.
Asked Mar 8, 2026 2:19 AM
I am not glad because I did not receive my two book and other items ordered. Why?
We understand your concern about not receiving your items. There can be various reasons for delays, such as shipping issues or inventory shortages. We recommend checking the order status through your account to get the latest updates regarding your shipment.
Asked Mar 4, 2026 3:24 PM
How can I call customer service
There is a link to the most up-to-date contact information right here on this page that you are viewing.