How do I troubleshoot my Telstra internet connection?

Troubleshooting a Telstra internet connection can involve several steps to identify and resolve common issues. First, it is advisable to check if the problem is affecting your entire household or only specific devices, as this can help narrow down the issue. If the internet is not working on all devices, it may be beneficial to restart your modem or router. Simply unplug the device from its power source, wait for about thirty seconds, and then plug it back in. This can often resolve temporary connectivity issues. Next, it is important to ensure all cables are securely connected and that there are no visible signs of damage. Checking the lights on the modem can also provide insight; typically, a stable green light indicates a good connection, while a red or flashing light may indicate a problem. If the internet is still not functioning correctly, users may want to test the speed of their connection using an online speed test tool. This can help determine if the connection speed is below expectations. Furthermore, ensuring that the modem's firmware is updated can minimize issues. For more detailed assistance and specific solutions tailored to the situation, it may be helpful to refer to the Telstra website which often has troubleshooting guides and tips.