Telegram Customer FAQ

If your cell phone number is banned on Telegram, you can try to appeal the ban by following the instructions in the app or on the website. You may need to provide additional information to verify your identity. If the ban persists, consider using a different phone number to create a new account, ensuring that you comply with Telegram's terms of service to avoid future bans.

To receive your activation code for Telegram, simply enter your phone number in the app. Telegram will then send you a verification code via SMS to that number. Make sure you have access to the phone number you used, as the code will be sent there. If you don't receive the code, check for any issues with your mobile service and ensure that you have entered your number correctly.

If you're not receiving the OTP code when trying to log into your Telegram account, ensure that you have entered your phone number correctly, including the country code. Check your network connection and make sure you're not blocking messages from unknown senders. Sometimes, there could be a delay in receiving the code due to network issues. You can also try restarting your device. If the problem persists, consider waiting a while before requesting the code again.

If you've forgotten your password, you can reset it by using the "Forgot Password?" option on the sign-in screen. Follow the instructions provided to recover access to your account. If you have enabled two-step verification, you may need to enter your recovery email to proceed.

We recommend following the steps for account recovery provided within the Telegram app. Usually, this involves verifying your phone number, using any recovery codes you may have, or following instructions sent to your registered email. If your number has been changed, you will likely need to verify your identity. Make sure to use the link provided on this page for the most up-to-date contact information and assistance regarding your account recovery.