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TQL Customer FAQ

Top Answers & How-to Guides

What is TQL's Phone Number?

The question we are asked most often is about how to talk to TQL customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How can I manage my logistics account with TQL?

Managing a logistics account with TQL involves creating an account on their user-friendly web portal, accessing features for...
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Recent TQL Customer Questions

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Quotes and Pricing

How do I get a quote for shipping?

To receive a shipping quote from TQL, visit their website, locate the quotes or rate requests section, and enter your shipment...
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What are the payment options available with TQL?

TQL offers multiple payment methods to enhance transaction ease, including electronic funds transfer and credit card payments....
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Operational Details

Is there a mobile app for TQL services?

TQL offers a mobile app for customers and carriers that facilitates shipment management, load tracking, and communication with...
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Can I schedule a pickup through TQL?

Yes, customers can easily schedule a pickup through TQL's online platform by logging into their account and entering shipment...
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What industries does TQL primarily serve?

Total Quality Logistics operates across various sectors, including manufacturing, retail, food and beverage, consumer goods,...
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What are TQL's hours of operation?

TQL usually operates from Monday to Friday, from 8:00 AM to 8:00 PM Eastern Time, with limited weekend support. However, hours...
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Quality and Policies

How does TQL ensure quality logistics?

TQL achieves quality logistics through strong partnerships, advanced technology, adherence to regulations, and continuous...
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What is TQL's policy on damaged goods?

TQL has established clear policies for managing damaged goods, urging documentation such as photographs and original shipping...
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Services Offered

What services does TQL offer?

TQL offers a variety of logistics services, including freight brokerage, dedicated logistics, and intermodal transportation....
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What types of freight does TQL transport?

Total Quality Logistics transports an extensive range of freight, including full truckload and less-than-truckload shipments....
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Does TQL offer solutions for small businesses?

TQL provides various logistics and transportation services that are designed to support small businesses. Their offerings...
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Tracking and Management

How can I manage my logistics account with TQL?

Managing a logistics account with TQL involves creating an account on their user-friendly web portal, accessing features for...
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How do I cancel or change my shipment with TQL?

To cancel or modify a shipment with TQL, contacting the representative who managed your shipment is crucial. It is also...
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What tracking tools does TQL provide?

TQL provides various tracking tools, including the TQL Carrier Dashboard, which delivers real-time shipment updates. It enables...
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How can I track my shipment with TQL?

TQL provides several ways to track shipments, primarily through their website's tracking feature that requires a shipment...
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