What is TQL's policy on damaged goods?

TQL has specific policies and procedures in place regarding damaged goods, which are important for both shippers and carriers to understand. When a shipment is reported as damaged, TQL encourages the affected party to document the damage thoroughly. This includes taking photographs of the damaged goods, including the packaging, and retaining all original shipping documents. Once the damages are documented, the party should notify TQL promptly to initiate the claims process. Typically, TQL follows industry-standard protocols when evaluating claims. They may require additional information such as the bill of lading, invoices, and weight tickets to support the claim. It is important for all parties involved to be aware that claims must generally be filed within a specific time frame after the delivery date, as stipulated by applicable regulations. To avoid future issues, TQL emphasizes the importance of proper packaging and handling of goods to mitigate the risk of damage during transit. It is advisable for customers to familiarize themselves with TQL’s complete policies concerning damaged goods by visiting their official website. There, they may find comprehensive information regarding liability, claims procedures, and prevention tips related to damages.