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What is T-Mobile's return policy for devices?

Asked 2 years ago
T-Mobile UK has a specific return policy for devices that aims to ensure customer satisfaction. Customers who purchase a device from T-Mobile are typically allowed to return it within fourteen days of receipt, provided that the device is in good condition and includes all original packaging, accessories, and documents. This fourteen-day period allows customers to evaluate their new device and ensure it meets their expectations. It is important to note that if the device has been opened or used, certain conditions apply. For example, if the device shows signs of wear or damage, there might be deductions from the refund amount. Customers may also have to check if there are any specific terms or conditions linked to promotional offers or contracts at the time of purchase, as these can vary. For the most accurate and detailed information regarding the return policy, including any updates, it is advisable to check the current T-Mobile UK website. There, customers will find guidelines that pertain specifically to their purchases and any particular nuances that may be relevant.
Answered Jul 2nd 2025

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