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What is T-Mobile's policy on device returns?

Asked 5 months ago
T-Mobile (UK) offers a fairly straightforward return policy for devices, which typically allows customers to return a device within a specified time frame if they are not satisfied with their purchase. Generally, customers have up to fourteen days from the date of delivery to initiate a return. The returned device must be in its original condition, along with all accessories, packaging, and documentation that were included with the purchase. It is important to note that certain conditions may apply, such as exclusions for specific promotional devices or opened items that may not be eligible for return. In some instances, T-Mobile (UK) may also require that customers contact their Customer Service team to obtain instructions on how to proceed with a return. For the most accurate and up-to-date information regarding device returns, it is advisable to refer to the official T-Mobile (UK) website or consult the specific terms and conditions associated with the device purchased.
Answered Jul 2nd 2025

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