Sweetgreen sells both physical and digital gift cards. If you believe that your gift card should have a balance but it doesn't, you can get help by going through support at Sweetgreen. Below, you can find information on the various ways to contact the company.
Sweetgreen's customer service department does not have a phone line. This means you won't be able to call a representative and talk to them directly.
Although Sweetgreen has an app, it doesn't currently have any way to use it to contact the company's customer service department.
You can email a Sweetgreen customer service representative to ask about your balance.
Sweetgreen doesn't have a customer service chat or a presence on Facebook or Twitter. However, you can reach the company's customer service department on the Sweetgreen help desk. Just post a question there about checking your gift card balance and follow the agent's instructions.
If the Sweetgreen representative can't find your card in its system, you may have provided the wrong numbers. If your card is a physical one, check it for the numbers and try again. If your card is a digital one, look in the email you got when it was delivered.
If you haven't used your digital Sweetgreen gift card yet, the reason the company can't find it might be because something went wrong during delivery. Ask the representative if the card can be sent to you again.
If the representative tells you that the balance is lower than it should be, or even that it's entirely used up, theft may be the problem.
If your gift card is a digital one, sign in to your Sweetgreen account. Look at recent orders that have used the gift card. If you find some that you didn't place, someone is accessing your account without your permission. Change your password right away to keep it from happening again.
If your card was stolen or your account accessed without your permission, you should report the incident to a Sweetgreen representative. It's best to do that during the day, in case you need to talk to people outside the customer service department.
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