What should I do if I experience an outage?

If a customer experiences an outage while using Superb Internet services, there are several steps that can be taken to address the situation. First, it is advisable to check the service status on the official Superb Internet website, as there may be announcements regarding any known outages or maintenance work being performed in the area. Confirming that the outage is not localized to personal equipment can be helpful, so restarting the modem and router is a practical approach to rule out any issues on the user's end. Additionally, ensuring that all cables and connections are secure can be beneficial. If the problem persists, customers can look for troubleshooting guides on the website that may provide further assistance specific to common issues. For any critical or unresolved concerns, checking the website for contact information can help in reaching out to the support team for further assistance. It is always important to remain informed through official channels during such occurrences.