What if I received a damaged or defective item?

If you receive a damaged or defective item from SummitRacing.com, the first step is to carefully inspect the item and take note of any visible damage. It is important to keep all packaging materials, as they may be required for the return process. Usually, Summit Racing has a return policy in place that allows customers to return items that arrive damaged or do not meet quality standards. You should look for detailed instructions on the website regarding returns, including any specific time frames within which returns must be initiated. Typically, customers are expected to report any issues with the received items promptly, often within a specific number of days from receipt. There may also be a procedure for replacing or refunding the damaged product. Review the website to find out if there are forms you need to fill out, and ensure you follow all guidelines to facilitate a smooth return. In cases involving defective items, you may also want to provide specifics regarding the defect, including photographs if possible, to support your case. Make sure to check the current return policy on the Summit Racing website, as details can change over time. This process is designed to ensure customer satisfaction and a straightforward resolution for any problems that may arise with orders.