How Can I Change or Cancel a Payment Arrangement I Made with Straight Talk?

Straight Talk has many attractive plans that customers can use. Choose a good service plan that suits your needs. You can change your payment arrangement online by following the steps highlighted above. First, make sure you have exhausted your minutes and data so that you are not at a loss. The cancellation takes effect immediately.

Jan 29, 2020

How Can I Change or Cancel a Payment Arrangement I Made with Straight Talk?

Straight Talk is a Mobile Virtual Network Operator offering prepaid wireless services in partnership with Walmart and TracFone. The network operator provides support for both GSM and CDMA devices. Customers receive no-contract plans on 30-day refills starting at $30 for the basic data and voice plans. Besides, customers enjoy unlimited nationwide talk, high-speed data, and text service starting at $45.

The partnership enables customers to buy plans and phones online via Straight Talk website and get plan refills in-store. The company focuses on selling budget devices and allows customers to pick out other phones like Samsung Galaxy S8. There are more offers that suit price-conscious consumers. Find the plan that works for you and enjoy the benefits.

How Can I Change a Payment Arrangement with Straight Talk?

You can make changes to your payment arrangement by first logging in online to the Straight Talk homepage.

  1. Click on payments
  2. The page opens to Auto-fill option
  3. Click cancel
  4. Click confirm to effect those changes.

After canceling your auto-fill payment arrangement, you will have to refill manually. You can also change your credit card information by selecting the Manage Credit Card option and add a new payment method.

How Can I Cancel a Payment Arrangement with Straight Talk?

To end your Straight Talk service, you need to contact Straight Talk customer support and notify the agent of your intention to disable the phone service. Ensure you call from a different phone as the Straight Talk service is disabled immediately.

Do I Get Refunds?

No. There is no refund for any unused minutes or credit. Once you cancel the service, all your data bundles are gone. Therefore, ensure you first exhaust your minutes, data, and credit before choosing to disable the phone service. Follow the steps below to find your phone service end date.

  1. Go to Straight Talk homepage
  2. Click see balance or service date on the menu
  3. Type your Straight Talk phone number, and the last four digits of the serial number, then click submit.
  4. Subtract your call minute balance from 1000 you get to find out your usage

Viewing your usage enables you to know how many minutes are remaining on your plan. It's advisable to cancel the service after exhausting a considerable number of minutes or all of your minutes and data bundles. The service ends at the close of the day, which means you can add a new plan anytime. If you are transferring your phone service, it takes 2- business days to finalize. However, the transfer of landlines takes longer. If your Straight Talk service is inactive for 30 days, you lose your telephone number.

Contact Straight Talk customer support to reactivate your SIM card if its within 30 days of the end of the service. You need the IMEI and the SIM card number. The reactivation is at the discretion of the network service provider.

How Do I Get My Deactivated Phone Number?

To know if the cell phone is deactivated, go to device information and check status. Scroll down to where it gives connection status and check if it's on or off. When it's off, it means the cell phone is deactivated.

  1. Remove your SIM card from your Handset
  2. Note down the number on the SIM card
  3. Contact Straight Talk to activate the SIM card
  4. Give the SIM card and IMEI numbers to the customer support agent
  5. Put the IM card back into the cell phone and replace the cover and battery.

Further questions?

Ask a followup or related question and we will try to provide an answer in seconds.
Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

Why does GetHuman Write How-to Guides for Straight Talk Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Straight Talk in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Can I Change or Cancel a Payment Arrangement I Made with Straight Talk? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

Straight Talk

Asked 5 years ago
Updated 5 years ago
Viewed 1,457,215 times
Straight Talk
Cancel Straight Talk
contact Straight Talk customer support
payment arrangements
cancel payment
billing
Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!