SteelSeries Customer FAQ

This issue may stem from a problem with your microphone settings. Check if the microphone is muted or if the input level is set too low. Additionally, ensure that the correct microphone is selected in your audio settings. Sometimes, audio interference can also cause this issue, so try disconnecting and reconnecting your headset or using a different USB port. If the problem persists, you may need to troubleshoot further with your device’s audio settings.

The beeping noise may likely be a low battery signal. If you're using the wireless model, please ensure the headset's battery is fully charged. Another possibility is that the device is out of range or having trouble connecting to its paired device. Make sure your device is within the range and the Bluetooth or wireless connection is stable. If the beeping continues, try resetting your device or update your device's firmware using the SteelSeries Engine software. If none of these solve the issue, there may be a hardware problem.

It's possible that your SteelSeries Arctis 7 headphones are not charging due to a few common issues. First, ensure your USB cable is fully inserted into the headset and the power source. If the problem persists, try using a different USB cable and/or plug into a different power source, like another computer or wall outlet. Also, confirm the power source is working properly, such as making sure your computer's USB port isn't disabled or your wall outlet isn't malfunctioning. If you are using a USB hub, try directly plugging the headphones into your power source. If you're still having issues, it might be a problem with the battery itself and it could need replacement.

We're sorry to hear you're experiencing issues with your Arctis 1x headset's microphone on your Xbox. The problem might be due to the settings on your Xbox console. You can check these in the Xbox audio settings to make sure the headset is selected as the default audio device. Additionally, you could also test the mic on a different device to check if the issue persists. If your microphone still isn't working, it might be a hardware issue with the headset itself, and you might need to consider applying for a warranty claim or getting it repaired. Please remember to always carefully handle your Arctis 1x headphones to avoid causing damage to the microphone.

The problem of low volume could be due to issues with your device's settings or the headphones themselves. Firstly, ensure that both your device and the headphones are on their highest volume. In some cases, more specialized changes may be necessary. If you're connecting on a Windows system, go to "Sound settings", click on "Device properties", and ensure that the "levels" slider is at 100%. Also, make sure to update the audio drivers on your system and the SteelSeries Engine software, which helps optimize the use of your SteelSeries peripherals. If the device is still quiet after these adjustments, it may be a hardware issue, in which case you might want to consider a replacement or repair. Please be noted that the Arctis 7 Wireless Diablo handles most volume through its physical volume dial, taking into consideration the specific game or application volume.