© GetHuman Inc.

Is Starry Internet Service Any Good?

Starry is a small internet service provider founded in January 2016. But don't let the company's size fool you. It provides a high-quality broadband internet service called Starry internet that is very affordable with no long-term contracts, credit checks, data caps, or complex eligibility requirements.

Starry Internet Coverage Areas

Unlike other ISPs, such as CenturyLink and AT&T, Starry doesn't cover many areas in the country. Currently, it only operates in several major cities, including Los Angeles, Boston, Denver, Washington, D.C., and New York. However, it is working on expanding its coverage to other locations in the nation, including Seattle, Indianapolis, Chicago, San Francisco, Dallas, Manchester, Sioux Falls, Detroit, the states of Oregon, New Hampshire, and other areas in the U.S.

Connection Type

Starry operates on the 38.2GHz and 38.6GHz 5G fixed wireless bands. Thus, Starry uses the latest technology to send internet signals wirelessly to subscribers' homes and offers up to 200Mbps of speed and unlimited Internet access.

Pros

  • No data caps
  • No contracts
  • No credit checks
  • No commitments
  • No hidden fees
  • No equipment rental fees
  • Excellent customer service available 24/7
  • Low-cost, high-speed internet
  • You get a Smart Wi-Fi hub, free when you sign up for the plan
  • Flat-rate with no hidden costs
  • New clients get 60 days of unlimited internet access free

Cons

  • Limited availability
  • Quality of services varies depending on the coverage area
  • Weather changes can impact connection
  • Doesn't have traditional TV available

How it Works

Starry's internet service works quite simply. You start by checking to see if Starry offers service in your area. If you are lucky enough to get the service, you will get a smart Wi-Fi hub and everything will be set up and ready to use in just a few days. The best part is you can enjoy the first 60 days absolutely free. This really helps to save you money and there are no complex packages to choose from, no contracts to sign, and no equipment rental fees. After your free trial ends, you pay just $50 per month for fast internet access you can use to watch videos, play games, or anything else you like to do online.

About Starry Internet Technology

Starry has invested a lot of money, time, and effort into revolutionizing the internet industry. The company understands how tough it can be to pay high bills just to access the internet on top of everything else and is working hard to break free from the traditional internet services provided. This includes withdrawing from traditional connection types as well, where installation requires many miles of internet cables and costly labor, which is why providers charge such high internet bills.

Fortunately, Starry takes a different approach using an innovative technology spectrum known as a millimeter-wave that allows it to beam an internet signal right from the station into your home. Previously, this technology was difficult and expensive to use since the waves had to travel long distances. It also took a lot of power, and had low accuracy and stability, especially if it had to penetrate walls. However, Starry developed a model of technology that is cost-effective and easily implemented in urban, rural, and suburban areas.

Further questions?

Ask a followup or related question and we will try to provide an answer in seconds.
Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

Why does GetHuman Write How-to Guides for Starry Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Comcast in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our What do I do if my Xfinity TV or internet is out? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

Starry

Asked 4 years ago
Updated 3 years ago
Viewed 2,294,692 times
Is Starry Internet Service Any Good?
Is Starry Internet Service Decent?
Is Starry Internet Service Good Quality?
Is Starry Internet Service Ok?

Paying Your Telecom Too Much?

After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.

Call Anytime: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies
Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!