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Starry Customer FAQ

Top Answers & How-to Guides

What is Starry's Phone Number?

The question we are asked most often is about how to talk to Starry customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How can I manage my Starry account online?

Managing a Starry account online is simple through their website. Users log in with their email and password to update personal...

How can I refer a friend to Starry?

Referring a friend to Starry is easy and usually involves sharing a specific referral link or code. When the friend signs up...
Ask any question you have about Starry customer service, get an answer now.
Contact Starry customer service

Recent Starry Customer Questions

Quiero hablar en español por teléfono en vivo con un representante de starry para problemas con el internet de mí tv

Lo siento, pero no puedo proporcionar la información de contacto directamente. Puede encontrar la información de contacto más actualizada para Starry aquí mismo, en la página que está viendo. Starry tiene un equipo de soporte que habla español y estarían encantados de ayudarlo con los problemas de su conexión a internet.
Asked Jun 10, 2024 6:13 PM

Necesito hablar con alguien en español por teléfono

Lo lamentamos, pero no podemos proporcionar información de contacto directamente. Sin embargo, hay un enlace a la información de contacto más actualizada aquí mismo en esta página que estás viendo. En cuanto a servicios en español, Starry se esfuerza por ofrecer soporte en múltiples idiomas y tu solicitud será dirigida al equipo adecuado para proporcionarte asistencia en español.
Asked Jun 10, 2024 5:48 PM

Help me with my Starry customer service issue

Service Areas

What areas does Starry provide internet service in?

Starry Internet operates in selected metropolitan regions across the United States, concentrating on urban areas like Los...
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Can I transfer my Starry service to a new address?

Transferring Starry service to a new address is feasible, provided the service is available there. Users should verify this on...
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Speed and Performance

What speeds are available with Starry Internet?

Starry Internet provides various speed options, typically including 200 and 400 megabits per second, suitable for activities...
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Does Starry offer a guarantee for service reliability?

Starry focuses on delivering reliable service but specific guarantees depend on the chosen plan and location. Customers can...
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Installation and Equipment

How do I install Starry Internet at home?

To install Starry Internet at home, first confirm availability at your address on their website. After subscribing, you will...
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What equipment do I need for Starry WiFi?

To access Starry WiFi, users mainly need a device called the Starry Station, which functions as both a router and a management...
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Are there any installation fees for Starry Internet?

Starry generally does not impose installation fees for their Internet service, aiming for a smooth setup experience. However,...
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Can I use my own router with Starry service?

Starry typically provides proprietary equipment, like the Starry Station, optimized for their service. While using personal...
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Policies and Security

Is there a data cap for Starry Broadband?

Starry Broadband does not impose data caps, allowing users to enjoy unlimited internet usage without concerns of extra charges...
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What is the return policy for Starry equipment?

Starry's return policy generally permits equipment returns within thirty days after installation, requiring items to be in...
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How does Starry ensure network security?

Starry prioritizes network security through various measures, including data encryption to protect user information, firewalls...
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Account Management

How can I manage my Starry account online?

Managing a Starry account online is simple through their website. Users log in with their email and password to update personal...
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How can I refer a friend to Starry?

Referring a friend to Starry is easy and usually involves sharing a specific referral link or code. When the friend signs up...
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What payment methods does Starry accept?

Starry accepts a range of payment options, including credit and debit cards, as well as electronic payments like ACH transfers....
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Support and Outages

What should I do if I experience an outage?

To address a Starry Internet outage, check for widespread service issues online, restart your router and devices by unplugging...
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What customer support options are available for Starry users?

Starry provides various customer support options, including an online help center with useful resources, a community forum for...
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