Spirit Air Customer FAQ

You can file a complaint regarding your flight by visiting the designated section on our official website. There, you'll find the necessary forms and guidelines to submit your feedback and concerns. Please make sure to include all relevant details to ensure a thorough review of your complaint.

Yes, you can bring a walker on board Spirit Air flights. Passengers with mobility aids like walkers are encouraged to inform the airline in advance. The walker can be stored in the cabin if there is enough space, or it may need to be checked at the gate. It's important to check the specific guidelines regarding mobility devices before your flight.

To check the status of a claim for a damaged bag filed with Spirit Air, you can call their Baggage Service Office at the airport where you reported the issue. Their Customer Service can also assist, being reachable at 1-855-728-3555. Unfortunately, online status checks for luggage claims are currently not available. Please remember to have your report number ready when you call as it will help the staff assist you more efficiently.

If Spirit Air changes your flight by more than 2 hours or the change causes a significant inconvenience, you have the option to request for a refund. Under such circumstances, Spirit Air would refund the full purchase price to your original form of payment. Please remember, though, that if you voluntarily change your own flight, the standard change fees and fare differences would apply. Spirit is committed to providing customers with as much notice as possible to adjust their travel plans accordingly.

Spirit Air's refund policy varies depending on the circumstances of your cancellation. If you cancel your flight within 24 hours of booking and the booking is made 7 days or more prior to the travel date, Spirit Air will provide a full refund. For any other cancellations, the refundability of your fare depends on what type of ticket you purchased, as some fares are not refundable. If your fare is refundable, there may be a cancellation fee. If your flight was cancelled by Spirit Air, you are eligible for a refund or travel credit.