© GetHuman Inc.

What should I do if my Sonos speaker is not working?

Asked 5 months ago
When a Sonos speaker is not functioning properly, there are several steps that can be taken to diagnose and resolve the issue. First, it is advisable to ensure that the speaker is powered on. This can be verified by checking if the indicator light is illuminated. If it is not on, it may be necessary to check the power supply and connections to ensure that the speaker is plugged in securely. If the speaker is on but not producing sound, the next step is to check the volume level. Sometimes, the volume may be accidentally muted or turned down. Adjusting the volume using the Sonos app or the device itself can help in this situation. Additionally, it is wise to check the audio source and ensure it is compatible with Sonos. Verifying the connection between the speaker and the network can also be beneficial. Ensuring that the speaker is connected to the correct Wi-Fi network and that there are no connectivity issues can often remedy the problem. If the issue persists, restarting the speaker can be a helpful step. This involves unplugging the speaker, waiting for a few seconds, and then plugging it back in. In more complex situations, resetting the speaker to factory settings may be necessary, but this should be a last resort since it will erase all settings. Lastly, if none of these solutions work, looking for troubleshooting information on the Sonos website may provide further guidance. There are often resources and specific troubleshooting steps available that can assist in identifying and resolving the issue effectively.
Answered Jul 13th 2025

Need further help?

Type out your followup or related question and we will get you an answer right away.

Similar Questions

Ask a Question All Sonos Questions

Need to call Sonos?

If you need to call Sonos customer service, now that you have the answers that you needed, click the button below. You can either call them on your phone or use our free AI-powered phone to dial for you, get a rep for you, and more.
Call Sonos

Sonos

Find a list of many popular Sonos questions with answers or step by step guides on our FAQ page below. Or ask a whole new question and get an answer right away.
Call Sonos Sonos Customer Service FAQAsk a Question
Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!