What should I do if I received a damaged or incorrect item?

If a customer receives a damaged or incorrect item from SoloMotoParts.com, the first step is to carefully review the order confirmation and package contents to confirm the discrepancy. It is important to document the issue by taking photographs of the damaged item or the incorrect product, as this information may be needed later. After that, the customer should visit the SoloMotoParts.com website to find the relevant policy for returns, exchanges, or claims regarding damaged or incorrect items. Often, there will be specific instructions for submitting a return request or initiating a claims process. The customer should also keep in mind the timeframes associated with returns or claims, as these can vary based on the item and the situation. Additionally, contacting customer support can be helpful, and the customer can check the website for contact details if they have any questions about the return process or require further assistance. It is essential to act promptly to ensure a satisfactory resolution to the issue. Following these steps will help the customer navigate the return or replacement process effectively.