© GetHuman Inc.

Softsurroundings.com Customer FAQ

Top Answers & How-to Guides

What is Softsurroundings.com's Phone Number?

The question we are asked most often is about how to talk to Softsurroundings.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Ask any question you have about Softsurroundings.com customer service, get an answer now.
Contact Softsurroundings.com customer service

Recent Softsurroundings.com Customer Questions

Help me with my Softsurroundings.com customer service issue

Ordering and Payment

How do I place an order?

To place an order on Softsurroundings.com, start by visiting the site and exploring product categories. Once you've selected...
Read more

What payment methods do you accept?

Softsurroundings.com offers a variety of payment options for customer convenience, including major credit cards like Visa,...
Read more

Can I cancel or modify my order?

Softsurroundings.com generally permits order cancellations or modifications within a limited timeframe after purchase, but...
Read more

Can I redeem multiple promo codes on my order?

Softsurroundings.com generally allows the use of only one promo code per order, as each code is intended for specific...
Read more

Shipping and Tracking

How can I track my order?

To track an order from Softsurroundings.com, customers can click on the tracking link in their confirmation email or log into...
Read more

Do you offer international shipping?

Softsurroundings.com primarily concentrates on shipping within the United States, though there may be options for international...
Read more

What should I do if my order is late?

If an order from Softsurroundings.com is delayed, first check the shipping confirmation email for tracking details. You can...
Read more

Returns and Exchanges

What is your return/exchange policy?

Softsurroundings.com offers a customer-friendly return and exchange policy, allowing returns of unworn items within about sixty...
Read more

What steps should I take to return a gift item?

To return a gift purchased from Softsurroundings.com, find the packing slip or gift receipt, check the return policy for...
Read more

Sizing and Instructions

Where can I find sizing information?

Customers can locate sizing details for Soft Surroundings products on the official website, typically found on product pages...
Read more

What are the care instructions for your products?

Softsurroundings.com offers diverse products, each with specific care instructions typically labeled on the item. Clothing care...
Read more

Customer Experience

Do you offer gift wrapping services?

Softsurroundings.com does not explicitly promote gift wrapping services but offers beautifully designed items suitable for...
Read more

What is the Soft Surroundings loyalty program?

The Soft Surroundings loyalty program rewards customers for shopping by offering points for every dollar spent, which can be...
Read more

Do you offer a price adjustment policy?

Softsurroundings.com does have a price adjustment policy, allowing customers to receive price adjustments on recent purchases...
Read more

How can I provide feedback about my shopping experience?

Customers can provide feedback about their shopping experiences with Softsurroundings.com by utilizing the contact options on...
Read more
We look to the Softsurroundings.com issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Softsurroundings.com issues reported to GetHuman
Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!