What happens if my items are out of stock?

When items are out of stock during a Shipt order, the process typically involves a few steps to ensure a smooth experience for the customer. First, the shopper may attempt to find substitutions for any out-of-stock items. This means searching for similar products that could serve the same purpose. If a suitable substitution is available, the shopper may offer it to the customer for approval before proceeding with the order. If the customer prefers not to accept any substitutions or if no adequate alternatives are found, the out-of-stock items will usually be removed from the order. The customer will then only be charged for the items that were successfully delivered. It is also important to note that customers can manage their preferences regarding substitutions within their account settings, indicating whether they prefer to accept substitutes or not. For the most accurate information regarding specific situations, it is often helpful to refer to the current policies on the Shipt website or within the app's help section. This way, customers can remain informed about how out-of-stock items are handled in their area.