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How can I contact a shopper during my order?

Asked 3 months ago
When you place an order with Shipt, there is an easy way to communicate with your shopper directly. Once your order is being processed and a shopper has been assigned, you usually have the option to send messages through the Shipt app. This feature allows you to ask about specific items, make substitutions, or clarify any preferences. To contact your shopper, simply navigate to your order details in the app, where you should find a messaging option. This will facilitate direct communication, ensuring that your needs are met during the shopping process. It is important to note that contacting a shopper is typically recommended for questions about your current order to enhance your shopping experience. For further information regarding communication procedures, please consider looking on the current Shipt web page for the most accurate guidance.
Answered Aug 24th 2025

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