What should I do if my order is incorrect or damaged?

If a customer discovers that their order from Schwan's Company is incorrect or has been damaged during transit, there are several steps they can take to resolve the issue. First, it is important to review the items received against the original order confirmation to confirm that there is indeed a discrepancy or damage. Once this has been established, the next step would be to document the issue by taking clear photographs of the item or items in question, especially if there is visible damage. Customers are encouraged to visit the Schwan's website for guidance on how to address issues related to orders. There may be specific instructions outlined for reporting incorrect or damaged items, which could include filling out a form or providing information through a customer service portal. It is advisable to have the order number and any relevant details readily available, as this information will facilitate a quicker resolution. Schwan's Company typically strives to address these concerns promptly to ensure customer satisfaction, so it is best to follow their established procedures for reporting problems with orders.