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Scandinavian Airlines (SAS) Customer FAQ

Top Answers & How-to Guides

What is Scandinavian Airlines (SAS)'s Phone Number?

The question we are asked most often is about how to talk to Scandinavian Airlines (SAS) customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Ask any question you have about Scandinavian Airlines (SAS) customer service, get an answer now.

Recent Scandinavian Airlines (SAS) Customer Questions

I had to cancel my flight for medical emergency do I get a refund?

Whether you are eligible for a refund depends on the type of ticket you purchased and the specific circumstances. It's best to review the fare rules associated with your ticket.
Asked Aug 10, 2024 9:22 AM

how do I send an e-mail to SAS Customer service

We're sorry, but we can't provide direct email communication information for SAS Customer Service. However, for the most updated and accurate contact details, please refer to the Contact Us information on this page you're currently viewing. SAS offers several ways to get in touch for support, including telephone services and social media channels. They're dedicated to providing fast and efficient support to all their customers.
Asked Jun 17, 2024 8:45 PM

My return flight ticket may have been canceled. I need to talk to a real human to resolve this matter. What is the phone number?

We understand your concern and we're here to assist. The specific contact information for Scandinavian Airlines (SAS), including phone numbers, is right here on this page that you're viewing. Please use this to reach out to our customer service team who will be able to assist you with your return flight ticket.
Asked May 29, 2024 8:33 AM

Missing refund for cancelled flight

We're sorry to hear about your issue. Scandinavian Airlines (SAS) has a policy in place to handle refunds for cancelled flights. In general, after you request a refund, it can take up to 7 business days to process. Sometimes, depending on your bank, it may take up to 2 billing cycles for the money to appear on your statement. If you've waited longer than this period, and still haven't received your refund, it is recommended to directly contact the SAS Customer Service or get in touch with your bank for an update of your refund status.
Asked Apr 1, 2024 9:51 PM

Help me with my Scandinavian Airlines (SAS) customer service issue

Fares and Pricing

What types of fares does SAS offer?

SAS provides several fare options such as Economy, Premium Economy, and Business Class. Economy features Basic, Smart, and Flex...

Are there any seasonal promotions available for SAS tickets?

Scandinavian Airlines often provides seasonal promotions and ticket deals, especially during peak travel times. These can...

Are there any seasonal promotions available for SAS tickets?

Scandinavian Airlines often provides seasonal promotions and ticket deals, especially during peak travel times. These can...

Are there any seasonal promotions available for SAS tickets?

Scandinavian Airlines often provides seasonal promotions and ticket deals, especially during peak travel times. These can...

Baggage and Pets

What is the baggage allowance for SAS flights?

SAS Airlines has varying baggage allowances based on travel class and route. Economy Light allows one cabin bag up to eight...

Can I bring my pet on board an SAS flight?

Scandinavian Airlines permits small pets, like cats and dogs, in the cabin if they and their carrier weigh under eight...

How does SAS handle baggage claims?

Scandinavian Airlines has a clear procedure for handling baggage issues. Passengers must report lost, damaged, or delayed...

How does SAS handle baggage claims?

Scandinavian Airlines has a clear procedure for handling baggage issues. Passengers must report lost, damaged, or delayed...

How does SAS handle baggage claims?

Scandinavian Airlines has a clear procedure for handling baggage issues. Passengers must report lost, damaged, or delayed...

In-Flight Services

What are the available in-flight services and entertainment options?

Scandinavian Airlines provides a variety of in-flight services including complimentary meals and drinks, with enhanced options...

What premium services does SAS offer for their business class?

Scandinavian Airlines offers various premium services for business class passengers, including priority check-in and boarding,...

What premium services does SAS offer for their business class?

Scandinavian Airlines offers various premium services for business class passengers, including priority check-in and boarding,...

What premium services does SAS offer for their business class?

Scandinavian Airlines offers various premium services for business class passengers, including priority check-in and boarding,...

Assistance and Special Requests

Does SAS offer special assistance for passengers with disabilities or medical conditions?

Scandinavian Airlines offers special assistance for passengers with disabilities or medical conditions, providing services like...

How does SAS cater to families traveling with children?

SAS provides numerous benefits for families traveling with children, such as infant fares, family check-in, special children's...

What is the process for requesting special meals on SAS flights?

SAS allows passengers to request special meals easily, either during the booking process or after booking by accessing their...

What is the process for requesting special meals on SAS flights?

SAS allows passengers to request special meals easily, either during the booking process or after booking by accessing their...

How does SAS cater to families traveling with children?

SAS provides numerous benefits for families traveling with children, such as infant fares, family check-in, special children's...

What is the process for requesting special meals on SAS flights?

SAS allows passengers to request special meals easily, either during the booking process or after booking by accessing their...

How does SAS cater to families traveling with children?

SAS provides numerous benefits for families traveling with children, such as infant fares, family check-in, special children's...

Travel History and Discounts

How can I check my travel history with SAS?

To view travel history with Scandinavian Airlines, users should log into their SAS account on www.flysas.com and find the...

Does SAS offer group travel discounts?

SAS does provide group travel discounts for ten or more passengers heading to the same destination. The discounts and terms may...

Does SAS offer group travel discounts?

SAS does provide group travel discounts for ten or more passengers heading to the same destination. The discounts and terms may...

How can I check my travel history with SAS?

To view travel history with Scandinavian Airlines, users should log into their SAS account on www.flysas.com and find the...

Does SAS offer group travel discounts?

SAS does provide group travel discounts for ten or more passengers heading to the same destination. The discounts and terms may...

How can I check my travel history with SAS?

To view travel history with Scandinavian Airlines, users should log into their SAS account on www.flysas.com and find the...

Booking and Flight Management

How does SAS manage flight delays or cancellations?

SAS has procedures in place for flight delays and cancellations, focusing on timely communication via their website, app, and...

What is the booking process for multi-city flights on SAS?

The process for booking multi-city flights on Scandinavian Airlines involves visiting their official website, selecting the...

What are the different tiers of SAS' frequent flyer program?

Scandinavian Airlines' EuroBonus frequent flyer program has five tiers: Basic, Silver, Gold, Platinum, and Diamond. Each tier...

What is the booking process for multi-city flights on SAS?

The process for booking multi-city flights on Scandinavian Airlines involves visiting their official website, selecting the...

How does SAS manage flight delays or cancellations?

SAS has procedures in place for flight delays and cancellations, focusing on timely communication via their website, app, and...

What are the different tiers of SAS' frequent flyer program?

Scandinavian Airlines' EuroBonus frequent flyer program has five tiers: Basic, Silver, Gold, Platinum, and Diamond. Each tier...

What is the booking process for multi-city flights on SAS?

The process for booking multi-city flights on Scandinavian Airlines involves visiting their official website, selecting the...

How does SAS manage flight delays or cancellations?

SAS has procedures in place for flight delays and cancellations, focusing on timely communication via their website, app, and...

What are the different tiers of SAS' frequent flyer program?

Scandinavian Airlines' EuroBonus frequent flyer program has five tiers: Basic, Silver, Gold, Platinum, and Diamond. Each tier...

Health and Safety

What are the COVID-19 safety precautions in place during flights?

Scandinavian Airlines has implemented multiple safety measures for COVID-19 during flights, including mandatory face masks for...

Are there any benefits for business class passengers during layovers?

Scandinavian Airlines provides business class passengers with various benefits during layovers, including access to exclusive...

Are there any benefits for business class passengers during layovers?

Scandinavian Airlines provides business class passengers with various benefits during layovers, including access to exclusive...

What are the COVID-19 safety precautions in place during flights?

Scandinavian Airlines has implemented multiple safety measures for COVID-19 during flights, including mandatory face masks for...

Are there any benefits for business class passengers during layovers?

Scandinavian Airlines provides business class passengers with various benefits during layovers, including access to exclusive...

What are the COVID-19 safety precautions in place during flights?

Scandinavian Airlines has implemented multiple safety measures for COVID-19 during flights, including mandatory face masks for...
We look to the Scandinavian Airlines (SAS) issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Scandinavian Airlines (SAS) issues reported to GetHuman
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