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Samsung (UK) Customer FAQ

Top Answers & How-to Guides

What is Samsung (UK)'s Phone Number?

The question we are asked most often is about how to talk to Samsung (UK) customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Where can I find Samsung's user manuals?

Samsung's user manuals can be accessed through their official website, specifically on the support page for the UK. Users can...

How do I set up a Samsung account?

Setting up a Samsung account enhances the user experience with Samsung devices and services. To create an account, navigate to...
Ask any question you have about Samsung (UK) customer service, get an answer now.

Recent Samsung (UK) Customer Questions

My water and ice dispenser is on lock. How do i reset it

To unlock the water and ice dispenser, locate the control panel on the front of your refrigerator. Look for a button or combination of buttons labeled "Lock" or "Child Lock." Press and hold this button for about 3 to 5 seconds until you hear a beep or see a light indicating it's unlocked. If there is no dedicated button, refer to your user manual for the specific reset procedure for your model.
Asked Jul 11, 2025 3:26 PM

How do i unlock the water and ice maker on my RS68A884CB1

To unlock the water and ice maker on your Samsung RS68A884CB1, locate the control panel on the front of the fridge. You should see a button labeled "Child Lock" or a similar option. Press and hold that button for a few seconds until you notice that the lock icon disappears, indicating that the water and ice maker is now unlocked. If you experience issues, consult your user manual for specific instructions.
Asked Jul 11, 2025 7:33 AM

I accidentally locked myself out of my samsung phone

If you're locked out of your Samsung phone, you can unlock it by using your Samsung account via the Find My Mobile service. Go to the Find My Mobile website, log in with your Samsung account, and use the 'Unlock' feature. If you haven't set up a Samsung account, you might need to perform a factory reset, but this will erase all data on your device.
Asked Jun 5, 2025 2:17 PM

Cannot print from my new galaxy tab s10+ to my hp deskjet 4120e printer

Ensure your Galaxy Tab S10+ and HP DeskJet 4120e printer are connected to the same Wi-Fi network. Install the HP Smart app on your tablet to set up the printer. Open the app and follow the steps to add the printer. Once set up, select the print option from any app, choose your printer, and adjust the settings before printing. If you still encounter issues, check for any firmware updates for both your tablet and printer.
Asked May 23, 2025 12:43 PM

My oven microwave has stopped working, under 5 yr warranty only 8 months old Samsung will not send engineer free to diagnose problem

We understand your frustration. If your microwave oven is under warranty and has stopped working, it's essential to review the warranty terms. Generally, warranty services may vary based on the situation and the nature of the issue. Please check the specific terms regarding service visits and repairs. Additionally, there's a link to the most up-to-date contact information right here on this page, which you can use to speak with a Samsung representative who can assist you further.
Asked Oct 5, 2024 12:18 PM

Help me with my Samsung (UK) customer service issue

User Accounts and Manuals

Where can I find Samsung's user manuals?

Samsung's user manuals can be accessed through their official website, specifically on the support page for the UK. Users can...

How do I set up a Samsung account?

Setting up a Samsung account enhances the user experience with Samsung devices and services. To create an account, navigate to...

How can I register my Samsung device?

To register a Samsung device, users should visit the official Samsung website to create or log into a Samsung account. After...

Recycling and Returns

How can I recycle my old Samsung device?

To recycle an old Samsung device, users can join Samsung UK’s recycling program for various gadgets or attend local recycling...

What is Samsung's policy on returns and exchanges?

Samsung's return and exchange policy aims to ensure customer satisfaction, allowing generally thirty days from delivery for...

Products and Services

What are the payment options available for Samsung products?

Samsung (UK) presents various payment methods for purchasing their products, including major credit and debit cards, PayPal,...

What are the latest Samsung promotions available?

Samsung frequently provides various promotions, including discounts and trade-in deals, that often change and differ by product...

What products does Samsung offer in the UK?

Samsung provides a wide array of products in the UK, including the Galaxy smartphones, Galaxy Watch wearables, Galaxy Buds,...

What accessories are available for Samsung devices?

Samsung offers an extensive selection of accessories to improve device usability, including protective cases, screen...

Device Support

How can I check the warranty status of my Samsung product?

To verify a Samsung product's warranty status, first find the model and serial numbers on the device or in settings. Then,...

What should I do if my Samsung device is not working properly?

If a Samsung device is malfunctioning, one can troubleshoot by restarting it, checking for software updates, or performing a...

How do I update the software on my Samsung device?

To update a Samsung device’s software, connect to Wi-Fi and go to Settings, then select "Software update" and tap "Download and...

Can I get my Samsung device repaired?

Samsung provides repair services for a variety of devices, such as smartphones and tablets, addressing issues like screen...

Device Connectivity and Privacy

How do I connect my Samsung device to Wi-Fi?

Connecting a Samsung device to Wi-Fi involves accessing the Settings menu, turning on the Wi-Fi toggle, scanning for available...

What is Samsung's privacy policy?

Samsung's privacy policy details the collection, use, and protection of personal information, ensuring compliance with privacy...
We look to the Samsung (UK) issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Samsung (UK) issues reported to GetHuman
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