What is the policy for substituting out-of-stock items for online orders?

Sainsbury's has a clear policy when it comes to substituting out-of-stock items for online orders. When a customer places an order, the system automatically checks the availability of products. If an item is out of stock, Sainsbury's will typically offer a substitution option based on similar or equivalent items. Customers have the ability to choose whether they would like to accept substitutes or if they prefer not to have any substitutions at all. When placing an order, customers can manage their substitution preferences in the checkout process. If a substitution is made, the replacement item will be charged at the original item's price, unless the substitute is of a higher value, in which case customers will only pay for the original item. Additionally, if no suitable substitutes are available or if the customer has opted out of substitutions, the out-of-stock item will simply be removed from the order. It is important for customers to review their orders carefully before finalizing to ensure that all substitute options align with their preferences. For the most up-to-date information on this policy, including any changes that may have occurred, it is advisable to check the relevant section on Sainsbury's official website, where detailed information can be found.