What happens if my package is lost or damaged during delivery?

If a package is lost or damaged during delivery through SDN Delivery, the process for addressing these issues typically involves several steps. First, it is essential to report the situation as soon as possible. Customers are generally advised to check the status of their shipment using the tracking number provided at the time of shipping. This may offer insights into where the package is currently located. In cases of evident damage, it is advisable to document the condition of the package and its contents by taking clear photographs. These records can significantly aid in the claims process. SDN Delivery usually has specific guidelines for filing claims, which may include submitting relevant documentation, such as proof of value and description of the damage or loss. For lost packages, clients may be required to wait a certain duration from the last known status update before a formal claim can be initiated. The period may vary depending on the service used. To gain precise information about the claim process, customers should review the policies outlined on the SDN Delivery website, where comprehensive guidance is often provided. It is important to stay informed about the specific terms that apply to your shipment.