What is the process for disputing a transaction with RBC?

Disputing a transaction with Royal Bank of Canada involves a systematic process to ensure that concerns are addressed appropriately. First, it is essential for the customer to review the specific transaction details. This includes verifying the date, amount, and merchant to confirm that there has indeed been an error or unauthorized charge. The next step is to gather all relevant information, such as receipts, account statements, or any communication that might support the dispute. Customers are encouraged to initiate the dispute by well-documented communication, either through online banking, by telephone, or by visiting a branch. When using online banking, there is often a dispute resolution feature that can guide customers through submitting their claim. After a dispute is filed, RBC will typically conduct a thorough investigation. This can involve reaching out to the merchant or examining transaction history. Customers should keep an eye on their accounts for updates regarding the dispute status. It is essential to note that the investigation may take some time, so patience is vital. For further details on the specific steps, timelines, and necessary documentation, it may be beneficial to consult the official RBC website, which offers comprehensive information on dispute processes and relevant contact points.