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Rogers Telephone Customer FAQ

Top Answers & How-to Guides

What is Rogers Telephone's Phone Number?

The question we are asked most often is about how to talk to Rogers Telephone customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What is the warranty policy for Rogers telephones?

Rogers provides a warranty for their devices, including phones, that typically covers manufacturing defects for a limited time,...

Can I suspend my service temporarily?

Rogers Telephone allows for temporary service suspension, beneficial for customers traveling or moving. This option helps...
Ask any question you have about Rogers Telephone customer service, get an answer now.
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Recent Rogers Telephone Customer Questions

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Service Coverage and Issues

What should I do if my phone is lost or stolen?

If a phone is lost or stolen, users should track it using features like Find My iPhone or Find My Device. If recovery is not...
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What is the coverage area for Rogers telephone service?

Rogers Telephone provides widespread coverage throughout Canada, reaching urban, suburban, and rural areas. They use 4G LTE and...
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What should I do if I experience poor reception?

To improve poor reception with Rogers Telephone, assess your surroundings, check device settings, and confirm if there are any...
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Device and Plan Management

What are the different calling plans available?

Rogers Telephone provides a range of calling plans including prepaid, postpaid, and family options. Postpaid plans can be...
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What are the different payment options available for my phone bill?

Rogers provides various payment methods for phone bills, including online banking, the MyRogers portal or app, telephone...
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How can I upgrade my phone or plan?

To upgrade a phone or plan, customers should check the Rogers website for the latest options and promotions. They can log in to...
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Is there a family plan option available?

Rogers Telephone provides family plan options that allow users to consolidate multiple lines under a single account. These...
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Travel and Charges

Can I use my Rogers telephone while traveling internationally?

Rogers offers international roaming services for customers traveling abroad, allowing them to use voice, text, and data....
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What happens if I exceed my monthly data limit?

When a customer exceeds their data limit with Rogers Telephone, they may face slower internet speeds or additional charges for...
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What are the international roaming charges?

Rogers Telephone provides various international roaming plans with differing charges based on regions and countries. Users can...
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Account and Billing

What is the warranty policy for Rogers telephones?

Rogers provides a warranty for their devices, including phones, that typically covers manufacturing defects for a limited time,...
Read more

Can I suspend my service temporarily?

Rogers Telephone allows for temporary service suspension, beneficial for customers traveling or moving. This option helps...
Read more

Are there any hidden fees associated with my service?

Customers of Rogers Telephone may encounter various fees, including activation and equipment rental fees. It is crucial for...
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