Roboform Customer FAQ

If you've previously used RoboForm and would like to start using it again, simply visit the RoboForm website and download and install the software. You can use your old account if you remember your account's email. However, if you've forgotten your master password, we're afraid there's no way to recover it. RoboForm doesn’t know your master password and cannot send it to you as we apply the zero-knowledge model. Consequently, you might have to create a new RoboForm account if you cannot remember your old master password. This will unfortunately cause the loss of all previously saved data.

To change the number of characters in a generated password in Roboform, firstly, go to the Roboform Password Generator. Next, slide the length bar to your desired number of characters. Roboform allows you to create passwords with a length between 4 and 512 characters. Once you've adjusted the length, Roboform will automatically generate a new password complying with the set length. However, it's important to remember that longer and more complex passwords are generally more secure.

It sounds like you might have a problem with your Roboform settings. To address this issue, please ensure that 'Autofill' and 'Autosave' are turned on in your Roboform settings. If those are already on and you're still experiencing problems, it might also be due to browser compatibility issues. Please confirm you are using a browser that is compatible with Roboform. Remember also to keep your Roboform software updated to the latest version to ensure the fullest functionality. If none of the above work, consider reinstalling Roboform, as there may be an issue with the installation.