What should I do if my furniture arrives damaged?

If your furniture from Robin Bruce arrives damaged, the first step is to carefully document the damage. This includes taking clear photographs of the damaged pieces from different angles, as well as images of the packaging if it is also damaged. This documentation can be vital for any claims or discussions regarding resolution. Next, you should review the information provided with your order regarding returns, exchanges, or claims for damages. Most companies have specific procedures in place that you should follow. Generally, the documentation you have gathered will be necessary for this process. It is also helpful to check the Robin Bruce website for any specific instructions related to damaged items, as they may have a dedicated section that outlines how to proceed in this situation. Often, companies allow for a stipulated period within which you must report damages after receiving your order, so be mindful of any deadlines. Finally, after gathering all necessary information, reach out to the customer service team of Robin Bruce, or follow the outlined steps on the website for reporting damage. While I do not recommend contacting them directly, the website is a valuable resource for finding the appropriate channels for assistance and receiving a satisfactory resolution to your issue.