Requesting a refund or resolving other billing issues is the least convenient task for any traveler, but it can happen. Luckily, the Ritz-Carlton is one of the brands managed by Marriott and the process will be made easier if you can discuss any problems with the front desk during your stay. Doing so can catch discrepancies before they cause problems. However, you might have to email the parent company for resolution.
Ritz-Carlton has long been a name synonymous with opulent hospitality, but it was acquired by Marriott International which is one of the largest hotel chains available worldwide. The former still strives for excellence for each of its guests but issues with billing can occur. The best solution depends on how quickly you find the initial problem.
Speaking with the front desk can help reverse most errors before they are fully processed. You can also request an updated bill.
Reach out to the Ritz-Carlton's parent company through the accounting department or the Contact Us page. Find the hotel's phone number by checking your most recent calls or through the website. Navigate to the parent company's site and perform a search by city or hotel name in the Destination field. Click on Find Hotels.
Click on your hotel's name, keep in mind you'll need to deselect the option Show Available Hotels Only. Next, click on the View Hotel Website link in the popup window. Call Ritz-Carlton customer service agents here If you cannot locate the number of your hotel, they might be able to look up the number and address any concerns.
If you'd rather send Marriott an email, visit its help pages and complete a search. Enter email in the search field and choose the help article titled How do I Email Marriott. Click on the Contact Us link in the first step. Sign in or continue as a guest. Choose Compliment/Concerns About a Stay in the drop-down menu and click the button next to Concern. Choose Billing Accuracy from the subtopic menu and enter the details of your stay with your contact information. As with all messages to Marriott in regard to its properties, the company should reply within five days, but billing issues such as refunds can take up to 14 days.
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