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Redoxx.com Customer FAQ

Top Answers & How-to Guides

What is Redoxx.com's Phone Number?

The question we are asked most often is about how to talk to Redoxx.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Redoxx.com Customer Questions

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Order Management

How do I change or cancel my order?

To change or cancel an order with Redoxx.com, customers should act quickly, as it depends on the order's processing status....
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Can I track my order?

Redoxx.com allows customers to easily track orders via a confirmation email containing a tracking number after shipping. This...
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Can I check my order status online?

Yes, customers can track their order status online via the Redoxx.com website by using a tracking number provided in a...
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Returns and Warranty

What is the return policy?

Redoxx.com maintains a customer-friendly return policy, generally allowing returns within thirty days for unused items in...
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What is the warranty on your products?

Redoxx.com offers a lifetime warranty on their products, covering defects in materials and workmanship for the original owner....
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What is your policy on damaged items?

Redoxx.com has a clear policy for damaged items, urging customers to report issues quickly and document any damage with photos....
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Shipping and Payment

What payment methods are accepted?

Redoxx.com usually accepts various payment options including major credit cards like Visa, MasterCard, American Express, and...
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Do you offer international shipping?

Redoxx.com does provide international shipping, allowing customers outside the U.S. to select their preferred carriers and...
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Product Information

What is the difference between the different bag sizes?

Redoxx.com offers a range of bag sizes tailored to different travel needs, where smaller bags are great for short outings,...
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Can I personalize/customize my bag?

Redoxx provides various customization options for select bags, enabling customers to tailor their choices in colors, materials,...
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What materials are used in the manufacturing of your bags?

Redoxx bags are made from high-quality ballistic nylon, known for its strength and resistance to wear. They also feature...
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Are your bags TSA approved?

Redoxx bags are made with TSA guidelines in mind, but they do not carry an official TSA approval label. Their designs help...
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Where are your products made?

Redoxx proudly manufactures its products in Billings, Montana, ensuring high-quality craftsmanship and durability. This local...
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What features do your products include?

Redoxx.com offers high-quality travel products that emphasize durability, functionality, and style. Their bags are made from...
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Parts and Collaborations

Can I order a replacement part for my bag?

Redoxx provides replacement parts for their bags to ensure customer satisfaction and product longevity. Information on how to...
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Do you have a customer referral program?

Redoxx.com does not currently offer a formal customer referral program, but customers often recommend the products based on...
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Do you offer any collaborations with other brands?

Redoxx.com focuses on producing durable travel gear and typically does not promote collaborations with other brands to preserve...
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