If you have experienced a problem with a Radisson hotel or resort property, you might want to complain about it to the company. To do so, start by talking to the front desk clerk at the location where you are staying. If that doesn't help, talk to the manager. If that doesn't help either, you can contact a Radisson customer service representative and ask for assistance there.
Most guests of Radisson hotels and resorts enjoy their reservations without experiencing any problems at all. However, if you stayed at a Radisson location recently and you did experience a problem, you may want to make a complaint about it to the company. That way, you can make sure the problem gets fixed and maybe even get some kind of a refund. To learn how to file a complaint about a Radisson property properly, keep reading this article. It will teach you how to do it in a way that maximizes your chances of success.
Your first instinct might be to go directly to the manager. That would be a mistake, though. The manager is a very busy person and won't be happy if you interrupt them over something that the front desk clerk could have taken care of. That's what the front desk clerk's job is. Besides, it can take some time to get hold of the manager. The front desk clerk might be able to address the problem much faster.
If the clerk can't fix the problem to your satisfaction, then it's time to talk to the manager. When you do, go over the problem again in detail instead of assuming the clerk has told them everything. The manager should be able to take care of the problem for you.
If the manager can't help you either, contact Radisson's customer service department as a last resort. Tell a customer service representative about the problem with the property and the steps you have taken to address the problem. To contact one, you can use the phone or the Radisson help forum.
When speaking to a Radisson employee about your property problem, follow this advice to get the best results:
GetHuman has been working for over 10 years on sourcing information about big organizations like Radisson Hotels in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I File a Complaint About the Property to Radisson? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.