What is the process for handling damaged items?

Qualityoverstock.com has a specific process in place for handling damaged items, which ensures that customers receive the support they need in such situations. When a customer receives a damaged item, it is important to act promptly. The first step is to inspect the item as soon as it arrives and document any visible damage with photographs, if possible. This documentation can be very helpful in the claims process. Next, customers should visit the returns section on the Qualityoverstock.com website, where they will find detailed instructions regarding their options for processing a return or exchange due to damage. Typically, customers may need to fill out a return request form that includes information about the order, item details, and the nature of the damage. Once the return request is submitted, the customer will receive further instructions on how to proceed, including information about return shipping and any potential refunds or exchanges. Customers are encouraged to check the website for the most current policies and procedures related to returns, as these can sometimes be updated. Overall, Qualityoverstock.com emphasizes making the return process as smooth and efficient as possible for its customers.