The question we are asked most often is about how to talk to Purityproducts.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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We recommend following the instructions on the JointGel packaging or the guidance provided by your healthcare professional for the best time to take it.
Asked Mar 21, 2025 12:45 AM
Please cancel my subscription for my biotin.
I'm sorry for any confusion, but as an online guide, we don't have the ability to access personal accounts or amend orders. Please reach out to the Purityproducts.com customer service team directly for assistance with your subscription cancellation. They'd be more than happy to help process that for you.
Asked Mar 21, 2024 7:19 PM
I placed a order for a Purity product back in late December and I am still waiting for the product.
We're sorry to hear about the delay with your order. As an FAQ assistant, unfortunately, we're unable to check the specific details of your order. We recommend checking the email account you used to make the purchase for any status updates or tracking information. In addition, ensure your shipping address was correct when placing the order. If you continue to experience delays, be sure to contact the Purity Products customer service directly as they would be the best equipped to assist with your issue.
Asked Mar 19, 2024 1:53 PM
Help me with my Purityproducts.com customer service issue