How Do I Complain to Publix About a Late Delivery?

Instacart fulfills Publix delivery orders. You can report late deliveries to Publix or Instacart directly, depending on how you placed the order. You may be entitled to a full or partial refund. If you're not happy with the solution, you can call Publix and Instacart to get more help.

Publix operates over 1,300 stores in the United States, with most located in Florida. For easier shopping, the chain offers a range of delivery options for online orders. If your order is late, the complaint process depends on how you placed the order. Here's how to get started.

Report a Late Order Placed on Publix.com

Instacart fulfills delivery orders placed directly through the Publix website. To report an issue, go to the Publix website and log into your account, then follow these steps:

Click on the menu button (three horizontal lines) in the upper left-hand corner of your screen
Choose "Your orders" from the menu
Select "Report a Problem" next to the relevant order
Choose "Other" from the list of options, then write your description of the problem

Publix typically offers an Instacart account credit as compensation for order problems. You can use this credit on future orders from Publix and other Instacart vendors.

If you're not satisfied with the solution, or if you still need help after filing an online report, you can call Publix directly to speak with a live agent. Late orders are usually handled locally, but the Publix customer care team may be able to assist you if your local store doesn't resolve the problem.

Report a Late Order Placed Through the Instacart App

The complaint process is a little different if you placed a delivery order through the Instacart app. To get started, open the app and make sure you're signed in. Then follow these steps:

Tap on the "Orders" icon in the bottom right-hand corner
Choose "Get help" for the relevant order
Select "Different issue" from the list of options and write your description of the problem

Instacart may offer an account credit or a refund of your delivery fee as compensation. If you're not happy with the solution, you can call the Instacart customer service team to get more help.

Late Publix Delivery FAQs

Learn more about late Publix deliveries and how to get help:

Does Publix refund late deliveries?

Publix may fully or partially refund some late deliveries, but it depends on the situation. You can request a refund by calling the Publix customer support phone number.

Who delivers Publix orders?

Instacart shoppers are responsible for Publix deliveries. If your Publix delivery is late, you should file a complaint through the Publix website or through the Instacart app, depending on how you placed the order.

What should I do if my Publix order never shows up?

You should report missing orders to Publix or Instacart, depending on how you placed the order. Missing orders may be refunded or replaced.

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