Can I return or exchange an item?

Promgirl.com has a return and exchange policy that allows customers to return or exchange items under specific conditions. Generally, items that are eligible for return or exchange must be in their original condition, unworn, and with all tags attached. This ensures that the item is resalable for other customers. It is important for customers to note that certain items, such as custom-made dresses or items marked as final sale, may not be eligible for return or exchange. To initiate a return or exchange, customers usually need to follow a specific process, which often involves obtaining a return authorization. This helps streamline the process and ensures that customers receive any necessary instructions or shipping labels. It is advisable for customers to initiate the return or exchange within a specified time frame, typically within a certain number of days from the date of purchase. Additionally, customers should keep in mind that shipping and handling fees may not be refundable, and they are often responsible for return shipping costs unless the return is due to an error on the part of Promgirl.com. For the most accurate and detailed information regarding the return and exchange policy, including any specific instructions, it is always a good idea for customers to refer to the relevant section of the website. This will provide the most up-to-date information regarding terms, conditions, and any potential exceptions to the policy.