What should I do if I receive a damaged product?

If a customer receives a damaged product from PrintMojo.com, the first step is to carefully document the damage. This includes taking clear photographs of the product as well as its packaging. Such evidence is important for resolving the issue efficiently. After that, the customer should review the return and exchange policies on the PrintMojo.com website, as these policies provide guidance on how to proceed in cases of damaged goods. Typically, PrintMojo.com will have specific instructions for returning a damaged item. It is advisable for customers to reach out to their support team as soon as possible to report the issue and seek assistance. While the moderator cannot provide direct contact information, customers may find details on how to get in touch by visiting the relevant section of the website. Be prepared to provide order details and the information about the damage when contacting the support team. They are experienced in handling such situations and will guide the customer through the process of resolving the issue, which may include a replacement or refund. Prompt action is key, as most companies have time limits for reporting damaged items.