What is your return policy?

Powell's Online has a comprehensive return policy designed to accommodate various customer needs. Generally, customers are allowed to return most items within a specified time frame, typically within thirty days of receipt. The returned items should be in their original condition, which means they should not be damaged, marked, or written in, as such conditions may affect the eligibility for a refund. Customers can expect to receive a refund for the purchase price of the returned item, though any shipping charges incurred during the original purchase may not be refundable. It is also important to note that certain types of items, such as used or rare books, might have different return guidelines, so it is best to refer to the specific policies applicable to those items. Powell's Online aims to ensure a smooth and satisfactory experience for customers with their return process. To initiate a return, customers may need to provide relevant information, such as their order number and the reason for the return. If the return is due to an error made by Powell's Online, the return shipping costs may be covered by them. For the most current and detailed information regarding the return policy, customers are encouraged to check the relevant section on the website, as policies may be updated. This will also provide any additional instructions or forms that may be necessary to complete the return process.