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Potomac Electric & Power Customer FAQ

Top Answers & How-to Guides

What is Potomac Electric & Power's Phone Number?

The question we are asked most often is about how to talk to Potomac Electric & Power customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What information is needed to set up a new account?

To set up a new account with Potomac Electric & Power, customers typically need to provide personal identification details,...
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Recent Potomac Electric & Power Customer Questions

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Power Outages

What should I do in case of a power outage?

In the event of a power outage, it is essential to stay calm and assess whether the outage is local or widespread. Check your...
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What are the emergency procedures for report downed power lines?

Potomac Electric & Power advises staying away from downed power lines due to safety risks. Notify others to keep their distance...
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Billing and Payments

What types of payment options are available for my bills?

Potomac Electric & Power offers several payment methods for bills, including online payments through their website, mailing...
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How do I enroll in budget billing?

To enroll in budget billing with Potomac Electric & Power, customers usually need to visit the official website for detailed...
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Can I set up automatic payments for my bills?

Potomac Electric & Power allows customers to establish automatic payments for bills, ensuring timely payments without manual...
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Streetlights and Reporting

What are the ways to report a streetlight outage?

Potomac Electric & Power offers multiple ways to report a streetlight outage. Customers can use the online form on the Pepco...
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What is the process for filing an electricity-related complaint?

To file a complaint about electricity services with Potomac Electric & Power, customers should first try to resolve it directly...
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Energy Programs

What are the available energy-saving programs and incentives?

Potomac Electric & Power provides various energy-saving initiatives to help customers decrease their energy usage and expenses....
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What are the available options for renewable energy?

Potomac Electric & Power provides various renewable energy options, including programs for wind and solar power, community...
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How do I qualify for energy efficiency rebates?

To qualify for energy efficiency rebates from Potomac Electric & Power, customers usually need to upgrade to energy-efficient...
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Customer Assistance

What information is needed to set up a new account?

To set up a new account with Potomac Electric & Power, customers typically need to provide personal identification details,...
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What assistance programs are available for low-income customers?

Potomac Electric & Power provides several assistance programs for low-income customers, including an Energy Assistance Program...
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How do I read my electric meter?

Reading an electric meter involves understanding either analog dials or a digital display. For analog, read from left to right,...
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