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Plusnet Customer FAQ

Top Answers & How-to Guides

What is Plusnet's Phone Number?

The question we are asked most often is about how to talk to Plusnet customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Can I add additional users to my Plusnet account?

Yes, Plusnet permits the main account holder to add users, ideal for families or shared living. They can do this by accessing...

How can I view my bills and manage my account online?

Plusnet offers an online portal where customers can manage their accounts and view billing. By logging in with a username and...
Ask any question you have about Plusnet customer service, get an answer now.
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Recent Plusnet Customer Questions

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Broadband Packages

What are the available broadband packages?

Plusnet provides various broadband packages, including standard and fibre options, catering to different user needs. Standard...
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How can I upgrade my broadband package?

To upgrade a broadband package with Plusnet, customers should first check available options on their website. After identifying...
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Is there an installation fee for Plusnet broadband?

Installation fees for Plusnet broadband depend on the selected package and promotions. While fees may be waived for certain...
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Policies and Requirements

Can I keep my current phone number if I switch to Plusnet?

Yes, you can keep your existing phone number when switching to Plusnet through their Number Porting service. You will need a...
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What is Plusnet's fair usage policy?

Plusnet's fair usage policy aims to ensure consistent internet service for all customers, particularly those on unlimited...
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What are Plusnet's cancellation policies?

Plusnet's cancellation policies vary by service type. Customers typically have a fourteen-day cooling-off period to cancel...
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Are there any contract requirements for Plusnet services?

Plusnet's contract requirements vary by service type, offering fixed-term contracts of twelve to twenty-four months and...
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Service Activation

Can I use Plusnet's services without a phone line?

Yes, Plusnet offers services like fibre broadband that do not require a traditional phone line, using digital connections...
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Can I get Plusnet services if I'm in a student accommodation?

Yes, Plusnet services can often be accessed in student accommodations, depending on the provider's agreements. Many places have...
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Technical Support

Do Plusnet routers support Wi-Fi?

Yes, Plusnet routers support Wi-Fi, featuring dual-band technology for both 2.4 GHz and 5 GHz frequencies. This allows for...
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What is the process to report an issue with my broadband service?

To report a Plusnet broadband issue, first ensure it isn't due to personal equipment by checking connections and restarting the...
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Do Plusnet routers support Wi-Fi?

Yes, Plusnet routers support Wi-Fi, featuring dual-band technology for both 2.4 GHz and 5 GHz frequencies. This allows for...
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What do I do if my Plusnet internet is not working?

When Plusnet internet is not functioning, users can troubleshoot by restarting the router and checking its lights for issues....
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Account Management

Can I add additional users to my Plusnet account?

Yes, Plusnet permits the main account holder to add users, ideal for families or shared living. They can do this by accessing...
Read more

How can I view my bills and manage my account online?

Plusnet offers an online portal where customers can manage their accounts and view billing. By logging in with a username and...
Read more
We look to the Plusnet issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Plusnet issues reported to GetHuman
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