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Planet Drugs Direct Customer FAQ

Top Answers & How-to Guides

What is Planet Drugs Direct's Phone Number?

The question we are asked most often is about how to talk to Planet Drugs Direct customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Planet Drugs Direct Customer Questions

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Ordering Process

What payment methods do you accept?

Planet Drugs Direct accepts various payment methods, including major credit and debit cards like Visa and MasterCard, as well...
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Do you require a prescription to order medications?

When ordering medications from Planet Drugs Direct, a prescription is typically needed for prescription drugs, while...
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How long does it take for the order to be delivered?

Delivery times for orders from Planet Drugs Direct typically range from two to four weeks, depending on medication, customer...
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Do you ship internationally?

Planet Drugs Direct primarily serves customers in the United States and select other countries. While international shipping...
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Can I track my order?

Customers of Planet Drugs Direct have the ability to track their orders after processing and shipping. A tracking number is...
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Policies and Guarantees

What is your return/refund policy?

Planet Drugs Direct has a clear return and refund policy aimed at customer satisfaction. Customers should contact customer...
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Do you have a satisfaction guarantee?

Planet Drugs Direct aims to ensure customer satisfaction with quality products and services. They likely have return or refund...
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Do you offer discounts for bulk orders?

Planet Drugs Direct does not clearly mention bulk order discounts on its website. However, like many pharmaceutical companies,...
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What should I do if my medication is not received?

If your medication has not arrived, first check the shipping status and tracking information via email or your account on the...
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Medication Quality and Approval

Are the medications you sell FDA-approved?

Planet Drugs Direct connects customers with medications from various global sources, which may not always be FDA-approved....
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Can I order medications from multiple countries?

Planet Drugs Direct allows access to a wide array of medications from various countries; however, ordering from multiple...
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How do you ensure the quality of the medications?

Planet Drugs Direct ensures medication quality by sourcing from licensed pharmacies and wholesalers following strict...
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Consultations and Refills

What are the best practices for ordering medications online?

To safely order medications online, it is important to choose a legitimate pharmacy with proper licensing, require valid...
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Do you offer refills for prescriptions?

Planet Drugs Direct generally helps with new prescriptions rather than managing refills. Customers typically need to place new...
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Are consultations available for medication questions?

Planet Drugs Direct does not offer direct consultations for medication queries. However, it provides a platform for affordable...
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