If you do not receive your newspaper even though your subscription is active, you may contact the customer support team with these helpful tips.
The Philadelphia Inquirer is a daily paper that serves Philadelphia residents. It is one of the largest papers in the U.S as it serves more than 800,000 papers every week.
If you have subscribed to Philadelphia Inquirer Newspaper, you should always get your newspapers on time. Once you make a subscription, you accept to pay the price that matches it including taxes and any other applicable fees. It is important to note that the Inquirer may change their pricing. They reserve the right to alter the price of your subscription whenever they see fit.
They will send you a notification before changing the cost of your subscription. You can then decide whether you want to accept it or cancel your subscription.
Your subscription is automatically renewed unless stated otherwise. You should receive your newspaper for as long as your subscription is active.
The Philadelphia Inquirer paper will not give you credit for suspended papers that are less than 21 days. If you travel a lot, you may have to cancel the paper while you are away.
If you do not receive your newspaper even though your subscription is active, you may contact the customer support team for help. If you explain the nature of your problem, it is easy to get help.
Getting Help
If you haven't been getting your Philadelphia Inquirer magazines, complaining to your friends or colleagues is not enough. You should contact the newspaper and inform them about your problem.
If you choose to remain silent, you may not get any help. If you do not get help the first time, you should contact them again.
If you live in an area that is difficult to access, the truck driver may have trouble delivering your paper. If that is the case, the paper will explain it to you and apologize.
Before complaining that you did not receive your paper, ensure that it is not misplaced somewhere in your garage.
Contacting the Philadelphia Inquirer
When contacting the Philadelphia Inquirer, ensure that you state the facts without setting unrealistic expectations. While you deserve to get your paper when you expect it, being rude may reduce your chances of getting help. If, for example, you only missed your paper twice, it would be unrealistic to ask for a full refund. Use firm language but avoid threatening and hostile language. Do not use words like 'worst' and 'criminal.'
Use the Customer Service Email
A simple way to file your complaint to the Philadelphia Inquirer is by contacting them through their customer support email. You may reach the customer support team through their customer feedback form or by sending a message. When you send them an email, you should expect a response within 48 hours. Keep your email short but detailed.
Their Social Media Platforms
You may contact the Philadelphia Inquirer through their social media platforms. Explain your problem and they will provide you with a solution. Their social media sites include; Twitter, Facebook among others.
Phone
The simplest way to speak to a representative is by calling the customer support team. The Philadelphia Inquirer has plenty of phone numbers so reaching them is easy. When connected to an agent, be polite and explain your concern in detail.
Send a Mail
You may make your complaint about missed papers through the Philadelphia Inquirer's mailing address. The paper has two mailing addresses and you may use either one of them.
Their Official Website
You may complain about your failed deliveries through the Philadelphia Inquirer's official website.
If your problem is not resolved even after contacting the customer support team, you may have to cancel your subscription.
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