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Can I cancel or change my order after it has been placed?

Asked 2 years ago
Once an order has been placed on Peterstone.com, it is important to act quickly if you wish to cancel or change it. Generally, there is a limited time frame during which modifications can be made, often before the order enters the production or shipping phases. If you decide to cancel or make adjustments, it is advisable to review the specific policies provided on the current website, as these may outline the exact conditions and time frames for such requests. It is also worth noting that custom orders or items made to specific specifications may have different policies regarding cancellations or changes. To ensure a smooth process, customers should reach out directly to the customer service section outlined on the website for the most accurate guidance pertaining to their particular situation. By doing so, you can clarify any available options and understand potential implications related to your order. Always keep an eye on the terms and conditions provided at the time of purchase for any relevant information regarding changes or cancellations.
Answered Sep 28th 2025

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