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Pens.com Customer FAQ

Top Answers & How-to Guides

What is Pens.com's Phone Number?

The question we are asked most often is about how to talk to Pens.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Do you offer any eco-friendly pen options?

Yes, we proudly offer a range of eco-friendly pen options at Pens.com. We understand the importance of sustainable products and their...
Ask any question you have about Pens.com customer service, get an answer now.
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Ordering

How can I place an order?

You can easily place an order on our website by selecting the item you want, choosing the quantity, and adding it to your cart. Once...
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What is the minimum order quantity for personalized pens?

The minimum order quantity for personalized pens at Pens.com is 50 units. This minimum quantity ensures that we can provide you with...
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Can I request a sample before placing a large order?

Yes, you can request a sample before placing a large order. We understand that seeing and testing a product firsthand is important...
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Tracking

How can I track the status of my order?

You can track the status of your order by logging into your account on our website and navigating to the order history section. There,...
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Product Options

What types of pens do you offer?

We offer a wide range of pens to suit various needs and preferences. Our selection includes ballpoint pens, rollerball pens, gel pens,...
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Can I customize the pens with my logo or text?

Yes, you can easily customize the pens with your logo or text. At Pens.com, we offer a wide range of customizable options to help you...
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Do you offer any eco-friendly pen options?

Yes, we proudly offer a range of eco-friendly pen options at Pens.com. We understand the importance of sustainable products and their...
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Payment

What payment methods do you accept?

At Pens.com, we strive to make the purchasing process as convenient as possible for our customers. To ensure hassle-free transactions,...
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Shipping

How long will it take to receive my order?

The delivery time for your order depends on various factors such as the specific product, quantity, customization requirements, and...
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Do you ship internationally?

Yes, we do ship internationally. At Pens.com, we understand that our customers come from all over the world, and we want to ensure...
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Promotions

Do you offer any bulk discounts or promotions?

Yes, at Pens.com, we do offer bulk discounts and promotions. We understand the importance of affordability for our customers. Therefore,...
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Returns

What is your return or exchange policy?

At Pens.com, we strive for 100% customer satisfaction. If you are not completely satisfied with your purchase, we offer a hassle-free...
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Help me with my Pens.com customer service issue

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