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Pens.com Customer FAQ

Top Answers & How-to Guides

What is Pens.com's Phone Number?

The question we are asked most often is about how to talk to Pens.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Pens.com Customer Questions

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Ordering Process

How can I place an order?

To order from Pens.com, visit their site to explore products. Choose items, colors, and quantities, then add them to your cart....
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How can I track the status of my order?

Customers can track their order status with Pens.com through a confirmation email containing tracking details. By logging into...
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What is the minimum order quantity for personalized pens?

The minimum order quantity for personalized pens at Pens.com varies by product and customization, generally starting around...
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How long will it take to receive my order?

The time to receive an order from Pens.com varies due to factors like processing and shipping methods. Processing usually takes...
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Can I request a sample before placing a large order?

Customers can often request samples from Pens.com before making a large order, enabling them to assess product quality and...
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Product Information

What types of pens do you offer?

Pens.com provides a wide variety of writing instruments, including reliable ballpoint pens, vibrant gel pens, professional...
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Can I customize the pens with my logo or text?

Yes, Pens.com provides extensive customization options for pens, allowing customers to add logos or text. Users can choose the...
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Do you offer any bulk discounts or promotions?

Pens.com offers discounts for bulk purchases, with savings increasing as order quantities rise. This option is great for...
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Do you offer any eco-friendly pen options?

Pens.com offers a selection of eco-friendly pens made from sustainable materials like biodegradable substances, recycled...
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Payment and Shipping

What payment methods do you accept?

Pens.com accepts various payment methods, including major credit cards and PayPal. Customers should check the website for the...
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Do you ship internationally?

Pens.com provides international shipping to customers outside the United States, with details differing by country. Customers...
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What is your return or exchange policy?

Pens.com has a clear return and exchange policy, allowing customers to return products, including custom pens, within about...
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