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Pegasus Lighting Customer FAQ

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What is Pegasus Lighting's Phone Number?

The question we are asked most often is about how to talk to Pegasus Lighting customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Pegasus Lighting Customer Questions

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Returns and Refunds

What should I do if the product I received is damaged or defective?

If a product arrives damaged or defective, the customer should document the damage with photographs, review Pegasus Lighting's...
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What is Pegasus Lighting's return policy?

Pegasus Lighting has a return policy allowing most items to be returned within thirty days if they are new and in original...
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What is your policy on restocking fees?

Pegasus Lighting has specific restocking fee policies that can differ by product or return circumstances. Generally, fees apply...
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Shipping and Order Issues

How do I change or update my shipping address?

To update your shipping address with Pegasus Lighting, log into your account and access your profile settings to make changes....
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How long does shipping usually take?

Shipping durations from Pegasus Lighting depend on various factors, such as location and chosen shipping method. Standard...
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Can I track my order?

Customers can track their orders through a confirmation email or by logging into their Pegasus Lighting account. The email...
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Do you offer international shipping?

Pegasus Lighting primarily serves customers in the United States, but international shipping may be available depending on the...
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Can I cancel my order after it has been placed?

Whether an order can be canceled after placing it depends on the specific cancellation policies of Pegasus Lighting. Generally,...
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Payment and Discounts

What payment methods does Pegasus Lighting accept?

Pegasus Lighting generally accepts major credit cards like Visa, MasterCard, American Express, and Discover, along with...
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Do you offer any discounts or promotions?

Pegasus Lighting frequently has various discounts and promotions throughout the year, including seasonal sales and special...
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Product Information

What is the warranty on Pegasus Lighting products?

The warranty period for Pegasus Lighting products can vary by category, generally ranging from one to five years. It covers...
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Are there any restrictions on the type of bulbs I can use with your lighting fixtures?

Pegasus Lighting has guidelines for bulb compatibility with its fixtures to ensure performance and safety. The type of bulb...
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What styles of lighting do you specialize in?

Pegasus Lighting offers a wide array of lighting styles, including modern, traditional, and energy-efficient options like LED....
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Are there options for energy-efficient lighting?

Pegasus Lighting features a diverse range of energy-efficient lighting options for both home and business use. Their offerings...
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Can I find replacement parts for older fixtures?

Pegasus Lighting usually has various replacement parts for their products, but the availability for older models can differ....
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Do you provide installation assistance or guides?

Pegasus Lighting does not offer direct installation help but provides extensive online resources like guides and manuals for...
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