What should I do if the product I received is damaged or defective?

If a customer receives a damaged or defective product from Pegasus Lighting, the first step is to carefully review the product packaging and contents. It is important to document any visible damage by taking photographs, as this can be helpful if there is a need to report the issue. Next, the customer should check the return and exchange policy provided by Pegasus Lighting, which is typically found on their website. Most companies, including Pegasus, have specific guidelines regarding returns due to damage or defects. Once the customer is familiar with the policy, the next step is to locate the necessary contact information on the current web page, which can provide instructions for processing a return or exchange. In many cases, the company will require the customer to fill out a return form or send an email detailing the issue along with the order number. It is advisable to contact Pegasus Lighting as soon as possible to ensure timely resolution. By following these steps, customers can efficiently address any issues with damaged or defective products and facilitate a smooth return or replacement process.