Paddy Power (UK) Customer FAQ

There could be several reasons for being unable to withdraw your winnings, such as not meeting the required wagering conditions, needing to verify your identity, or a temporary account restriction. Please check your account status and any related terms and conditions for more information on withdrawal criteria.

Winning tickets are generally valid for 30 days after the date of the event. It's essential to claim your winnings within this period, as tickets may become void after that.

We don't handle card transfers directly. You would need to withdraw your funds from the out-of-date card and then deposit them onto your active card. Please check the banking section in your account for specific instructions on how to do this securely.

To remove a lost card from your Paddy Power account, log in to your account and navigate to the payment methods section. There, you can manage your saved payment options and remove any lost cards. If you encounter any issues, please refer to the most up-to-date contact information available on this page to get further assistance.

If you have placed a bet on the wrong race, you will need to check the terms and conditions related to your bet. Typically, once a bet is placed, it cannot be changed or transferred to another race. If it is still within the time for that race, you may want to place a new bet on the correct race, but the initial bet likely stands as is.