PBSKids.com Customer FAQ

If a tablet isn't loading video or live TV on PBSKids.com, check the internet connection first to ensure it's stable and strong. Next, try to clear the browser cache or the app's data cache. If these steps don't work, updating the web browser or the app might help. If it still doesn't work, there might be an issue with the software or hardware of the tablet. In that case, consider contacting the manufacturer of the tablet for further support. Please also ensure the tablet's software is up-to-date, and that the device meets the system requirements for smooth online streaming.

Sorry to hear you're having trouble watching videos. The issue could be due to several reasons, such as web browser incompatibility, outdated software, or a slow internet connection. We recommend refreshing the page, ensuring your web browser is up-to-date, clearing your browser's cache, or trying a different browser. If you still experience issues, please check your internet connection or try watching the video at a different time. Rest assured, the team at PBSKids.com works hard to ensure all videos are accessible for viewers.

We're sorry to hear you're having issues with your internet connection. Try refreshing the webpage or closing out and reopening the browser. If that doesn't work, make sure your device is connected to Wifi and the signal strength is strong. You might also try restarting your device. If the problem persists, it may be a temporary issue with the PBSKids.com server or with your internet service provider. Give it some time and try accessing the website again.